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中文
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中文
  • 中文
  • English
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Service Content

 

  • Warranty & Maintenance System: Defining warranty scope, response time, spare parts strategy, and cost boundaries
  • Spare Parts Management: Establishing spare parts lists and minimum inventory recommendations by category
  • Defect Resolution Process: Complaint → Dispatch → Handling → Acceptance → Archiving, creating traceable records
  • Quality Review & Improvement: Monthly/project-based reviews to drive continuous improvement among suppliers and processes
  • Customer Satisfaction Management (Optional): Key milestone follow-ups and satisfaction scoring

 

Deliverables

 

  • After-Sales SOP & Service Level Agreement (SLA)
  • Spare Parts List & Maintenance Manual
  • Work Order & Defect Resolution Log
  • Quality Review Report

 

News & Insights

Group News

SILEA Perspectives

 

Get to know us


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