Service Content

• Warranty & Maintenance System: Defining warranty scope, response time, spare parts strategy, and cost boundaries
• Spare Parts Management: Establishing spare parts lists and minimum inventory recommendations by category
• Defect Resolution Process: Complaint → Dispatch → Handling → Acceptance → Archiving, creating traceable records
• Quality Review & Improvement: Monthly/project-based reviews to drive continuous improvement among suppliers and processes
• Customer Satisfaction Management (Optional): Key milestone follow-ups and satisfaction scoring

Deliverables

• After-Sales SOP & Service Level Agreement (SLA)
• Spare Parts List & Maintenance Manual
• Work Order & Defect Resolution Log
• Quality Review Report